Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@bdesignerstudio.com

Please let us know the reason for your return and we will reply to you within 1-3 business days.

If your return is accepted, we’ll email you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address: 

453 S Spring Street Ste 400, Los Angeles, CA 90013

You can always contact us for any additional questions.

Receiving a Refund

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please note, we only issue store credit for returns. Credit helps keep cash in our company's ecosystem without the deductions of fund reversals - which can greatly effect the cashflow for new and small businesses.

Your credit will be issued within 3 business days for the amount of the product price plus applicable taxes paid at time of purchase, minus shipping and restocking fees. A restocking fee of 15% of the value of the goods is charged for every item returned.

If more than 7 business days have passed since we’ve approved your return and you still have not received your credit, please contact us at contact@bdesignerstudio.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Items that are damaged when we receive them are not eligible for refunds. We will contact you if this is the case to arrange a replacement or return the item to you. Refunds do not include any shipping or handling charges, except in the case of faulty items or items damaged during the shipping process.

Exchanges

We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We encourage you to go to bdesignerstudio.com to create a new order. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Late Returns

Any item returned after 30 days of receipt is not eligible for refund.

Exceptions / non-returnable items 

Please note that we do not accept returns of intimate apparel, earrings, any personalized or custom-made products, final sale merchandise, personal care goods (such as beauty products) or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Returns are not allowed on any pop-up shop purchases. Unfortunately, we cannot accept returns on sale items or gift cards.